Our goal is that you are completely satisfied with your purchase. You may return or exchange most items sold by us within thirty (30) days of delivery. Customized, personalized, and/or special order items are not returnable unless they arrive damaged or are different from what you ordered.

If your shipment arrives damaged, defective or incomplete, contact Colortrieve immediately. Whether the damage is visible or concealed, keep all packaging materials for inspection. Damages must be reported within five (5) days after delivery. Please take pictures of your damaged or defective item and forward them to us at sales@colortrieve.com.

Returns require an RMA number assigned by Colortrieve to keep track of your return for proper and prompt processing. Contact us at sales@colortrieve.com or by phone at (800) 225-4805 if you have any questions or to receive an RMA number.

We will also provide you with a shipping label or instructions on how to return your item. If you are provided with a pre-paid return label, please be aware that each of these labels is assigned to a specific return. To make sure that you receive the correct refund, do not include items from multiple orders or shipments in the same box.

Should your return package not be received by us and you cannot provide us with a tracking number, or if you have refused the initial shipment, we will not be able to process your refund. Returned items must be in resalable condition.

If you were provided with a pre-paid UPS label and you have a scheduled daily pickup from UPS, you should give the labeled package to your regular driver. There is no need to make special arrangements for a pickup. Customers without a daily pickup can take the labeled package to any location of The UPS Store®, UPS Access Point™ location, UPS Drop Box, or UPS Customer Center.

Non-Apparel Stock Items - 20% breakdown and restocking charge will be deducted from your refund and you will be responsible for returning the item and paying the related return shipping charges.

Protective Apparel Items & Shielding - 50% breakdown and restocking charge will be deducted from your refund and you will be responsible for returning the item and paying the related return shipping charges.

Items that you received damaged or are not what you ordered are not subject to breakdown and restocking or return shipping charges. Items that have been customized, personalized, or special ordered, (i.e., protective wear with embroidery, X-Ray markers with initials) are not eligible for return.

When you make a qualifying return, we will credit the full amount, less handling (breakdown and restocking) charges, using your original form of payment. Refunds will be issued 3-5 business days after we have received and inspected your return.

Need to exchange an item? For the fastest service, call 800-225-4805 or email sales@colortrieve.com. We will help you place your new order. Once we receive your return, we will credit you the cost of the original item. You will not be charged breakdown or restocking charges.